Drew Madden vows to fight for improved patient experienceOn June 28, 2018 by admin
Although few people outside of the U.S. healthcare IT field have heard of Drew Madden, the veteran healthcare entrepreneur has become one of the most renowned figures within that field. As the president of Nordic Consulting Partners, Madden was able to grow that firm from a tiny boutique consultancy into one of the largest and most important healthcare IT companies in the country, boasting more than 750 employees and 150 of the largest hospital systems in the U.S. as clients.
But Madden saw deep structural problems within the healthcare consulting industry as well as within the healthcare system as a whole. He eventually concluded that he would need to build his own company from the ground up in order to solve these issues. Madden sought to create an entire new kind of corporate culture in which IT consultants would focus as much on the human elements within the American healthcare system as on the technology itself.
It was for these reasons that he founded Evergreen Healthcare Partners in 2017. One of the overarching goals of Evergreen is to bring transparency and efficiency to the healthcare market. Madden says that in almost all cases, patients have little idea of what they are actually getting for their health insurance premiums. He cites a number of studies that have indicated that the average health insurance customer has little notion of how much their deductibles are, what portion of the premiums are being covered by their employers or even what kinds of medical treatments are covered at all under their plans.
Drew Madden believes that this incredible lack of transparency is not entirely without design. He says that the insurance companies and healthcare providers themselves benefit enormously from having a nearly completely ignorant customer base. Unfortunately, the costs of such widespread and total ignorance among healthcare consumers in this country are staggering. Madden says that it is not uncommon for patients to overpay for medical procedures by up to three times. This adds enormous strain on the already tight-budgeted U.S. healthcare system while potentially bankrupting patients.
Madden says that it is his company’s mission to redress these wrongs within American healthcare.